Return Policy
At Vision Tech BD, we prioritize customer satisfaction while maintaining clear guidelines regarding our return and servicing policies. Please note the following terms regarding product returns and servicing:
Non-Returnable Products: All sold products are non-returnable. However, product servicing, replacement, or refund is applicable under specific conditions outlined below.
Product Verification: Customers are encouraged to ensure that the product matches the description and address any questions with our team prior to purchase. If the product aligns with the provided picture and description, it will not be eligible for return.
Exchange Policy: Should you wish to exchange a product, you may select an item of equal or greater value. Please note that any difference in price must be settled at the time of exchange. Products of lesser value cannot be exchanged.
Shipping Costs: Customers are responsible for the shipping costs associated with returning or exchanging products.
Warranty Services: All products with a warranty are eligible for warranty servicing. In certain instances, warranty services may be provided directly by the product's brand. In such cases, customers can access service through the nearest authorized service point.
Service Shipping Costs: Customers will also bear the cost of shipping for products sent for servicing.
We appreciate your understanding and cooperation. For any further inquiries or assistance, please feel free to contact our customer service team.
